ea77 lucky's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail what information we collect, how we use it, and what your rights are.
Table of Contents
Introduction and Scope
ea77 lucky places the highest importance on protecting its users' privacy. This privacy policy applies to ea77 lucky's website, mobile application, and all related services. Please read this policy carefully before using our platform.
The purpose of this policy is to clearly inform you what information we collect about you, why we collect it, and how that information is managed. ea77 lucky believes that transparency and trustworthiness are the foundation of a long-term relationship.
ea77 lucky's services are for individuals aged 21 and above only. Any person who uses our platform is considered to have agreed to the terms of this privacy policy. Reading the Terms and Conditions is required for the full terms of use of our services.
What Information We Collect
ea77 lucky collects various types of information, which are mainly divided into two categories: information provided directly by you and information collected automatically.
2.1 Information Provided Directly
Information you provide during account registration and management:
- Full name (as stated on the national identity card)
- Date of birth (for age verification)
- Bangladeshi mobile number
- Email address
- Residential address
- Payment method details (bKash, Nagad, Rocket, Upay or bank account)
- Government-issued documents required for identity verification
2.2 Automatically Collected Information
When you use the ea77 lucky platform, certain technical information is recorded automatically:
- Device type, operating system and browser information
- IP address and approximate location
- Session duration and activity logs
- Gaming history, betting patterns and transaction records
- Information obtained from cookies and web beacons
| Type of Information | Reason for Collection | Retention Period |
|---|---|---|
| Identity information | Account verification and security | 5 years after account closure |
| Financial transaction records | Payment processing and auditing | 7 years after account closure |
| Gaming activity logs | Service improvement and dispute resolution | 3 years after account closure |
| Communication records | Support provision and quality assurance | 2 years after service provision |
| Technical logs | Security monitoring | 1 year |
How We Collect Information
ea77 lucky collects information in several ways. Each method serves a specific purpose.
3.1 Registration and Verification Process
Information you provide when creating an account is collected directly. National identity card or passport details may be required for age verification. Some services may be restricted until identity verification is complete.
3.2 Transaction Processing
Payment-related information is recorded when deposits and withdrawals are made. Required information is collected securely during transactions through mobile financial services such as bKash, Nagad, Rocket and Upay, as well as bank transfers.
3.3 Customer Support Communication
What you share during live chat or email communication may be recorded. This is used to improve service quality and to provide you with better support in the future.
3.4 Automatic Collection
While you are active on the platform, some information is collected automatically using cookies, pixels and similar technologies. These are essential for the proper functioning of the platform and for improving the user experience.
Purpose of Using Information
ea77 lucky uses collected information only for specific and legitimate purposes. Information is not used for any purpose beyond those listed below.
- Account Management: To create, verify, secure and manage your account.
- Processing Transactions: To securely complete deposits and withdrawals — minimum deposit ৳300 and minimum withdrawal ৳500.
- Customer Support: To provide 24/7 support in resolving your questions and issues.
- Fraud Prevention: To detect and prevent unauthorized access, money laundering and fraudulent activity.
- Service Improvement: To analyze user experience and make the platform simpler and more effective.
- Responsible Gaming: To identify unusual gaming patterns and offer assistance to the relevant user.
- Legal Compliance: To maintain necessary records in accordance with applicable laws and regulations.
- Communication: To send important account updates, security alerts and service-related information.
Data Storage and Security
ea77 lucky follows the highest industry security standards to keep your information safe. Our servers are protected by SSL encryption and all sensitive information is stored using AES-256 encryption.
5.1 Technical Security Measures
- Data transfer protection through SSL/TLS protocol
- Advanced firewall and intrusion detection systems
- Regular security testing and vulnerability assessments
- Two-Factor Authentication facility
- Limited and controlled data access policy
5.2 Administrative Security
ea77 lucky staff are granted access only to the information necessary to carry out their responsibilities. All staff regularly receive data protection training and are required to comply with strict confidentiality terms.
5.3 Steps in Case of a Data Breach
If a data breach occurs, ea77 lucky will notify the affected users as quickly as possible. Immediate steps will be taken to minimize damage and the relevant legal authorities will be informed.
Sharing Information with Third Parties
ea77 lucky does not generally share your personal information with third parties. However, limited information may be shared with trusted partners in the specific circumstances listed below.
6.1 Payment Processors
Information required to complete transactions through bKash, Nagad, Rocket, Upay and bank services is shared with the relevant payment processor. This information is used solely for the purpose of completing the transaction.
6.2 Technology and Service Providers
Trusted organizations involved in game software provision, hosting services and technology infrastructure management may have access to a limited amount of technical information. They are contractually bound to comply with ea77 lucky's privacy standards.
6.3 Legal Obligations
Relevant information may be provided in response to court orders, lawful requests from law enforcement agencies or other legal requirements. In such situations, efforts will be made to notify you as much as possible, unless prohibited by law.
6.4 Business Transfer
In the event of a full or partial transfer of ea77 lucky's business, user information may be transferred to the relevant entity. Users will be informed in advance in such cases.
Cookies and Tracking Technology
ea77 lucky uses cookies and similar technologies to ensure the proper functioning of the platform and to improve the user experience.
7.1 Types of Cookies
- Essential Cookies: Required for the core functioning of the platform. Used to maintain login sessions and keep security features active. These cannot be disabled.
- Functional Cookies: To remember your preferences, language and settings. These personalize your browsing experience.
- Analytics Cookies: To review platform usage and improve services. All analytics data is aggregated and anonymized.
7.2 Cookie Control
You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from using some important features of the platform. The method for changing cookie settings varies by browser; details can be found in your browser's help section.
Your Rights
As an ea77 lucky user, you have the following rights regarding your personal information:
- Right to Know: You can request at any time to find out what information we hold about you and how we use it.
- Right to Correction: If any information stored in your account is incorrect or incomplete, you can request that it be corrected.
- Right to Deletion: In certain circumstances, you can request that your information be deleted. However, this may not be possible where legal or regulatory obligations apply.
- Right to Restrict Processing: In certain circumstances, you can request that the processing of your information be limited.
- Right to Data Portability: You can request your information in a format that is easy to read.
- Right to Object: You can object to certain types of data processing, particularly in relation to marketing communications.
To exercise these rights, contact our support team. We will verify your request and take action as soon as possible. To learn more about ea77 lucky's responsible gaming commitment, please read the Responsible Gaming page.
Protection of Minors
All ea77 lucky services are strictly for individuals aged 21 and above. We do not collect information from minors or approve their registration under any circumstances.
Age is verified during the account registration process. If we find evidence that a user is under 21, the relevant account will be closed immediately and all collected information will be deleted.
Policy Changes
ea77 lucky reserves the right to update this privacy policy as needed. Registered users will be notified by email or platform notification before any changes take effect.
For significant changes, at least 14 days' notice will be given. Continued use of the platform after changes have taken effect will be taken to mean that you have agreed to the updated policy.
Previous versions of this policy may be available through the support team upon request. For general information about ea77 lucky, visit the About Us page.
Contact
For any questions or concerns about this privacy policy, or to exercise your data rights, you can contact ea77 lucky through any of the following:
Contact Methods
Answers to any privacy-related questions may also be found in our FAQ section.